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Customer Service Coordinator

Baker HR Services
Job Description

TrinIT Solutions™ is looking for a full-time, friendly and self-motivated Customer Service Coordinator to join our ambitious and close-knit team. This role is a key player in our business as the ‘face’ and first point of contact for our company. This role assists in coordinating the entire client experience to ensure everyone is getting the best service possible, while helping the day-to-day office operations run efficiently.

TrinIT Solutions is an established top-rated technology solutions company in Concord, serving the greater Charlotte Metro area.  We are growing to better serve our very happy clients by delivering excellence, building long-term relationships, rather than just looking for a “quick fix”.

Employees are offered competitive compensation with commission potential, retirement, family-type atmosphere with a motivated team, and company values to feel good about.

The ideal candidate will possess the following attributes:
  • Courtesy: The way you handle client and co-worker interactions will determine the long-term success of our company and client relations.

  • Integrity: Who you are is reflected in the work you perform, and we believe that doing the right thing at all times is of the utmost importance.  It is important that you complete what you commit to do.

  • Efficiency:  We do everything thoroughly and accurately while achieving maximum productivity with minimum wasted effort or expense.

  • Ability to Multitask: This is a challenging position with many facets. You must be able to keep track of multiple tasks during the day.

  • Detail Oriented: Accuracy and careful attention to detail is of utmost importance.

  • Flexible: In a growing company, things are constantly changing, so you must be comfortable with change and willing to learn new things.

  • Excellent professional and clear communication (verbal and written)

  • Very comfortable with computers and technology

  • Ability to foster teamwork and improve workflow

  • Touch-Type 40+ WPM

  • Demonstrate the ability to learn new software & procedures

  • Excellent organizational skills

  • Experience in the IT / MSP industry

  • QuickBooks / Bookkeeping experience

  • Inventory tracking experience

  • Social Media marketing and promotion experience

  • Client Relationship Management (keep clients happy!)

  • Reception - Answer and direct phone calls, and greet walk-in clients

  • Open client accounts and service tickets

  • Schedule on-site service calls

  • Coordinate job flow and priorities with service technicians

  • Receive payments and follow-up with past-due invoices

  • Manage product orders and inventory

  • General office tasks, returns, shipments, ordering supplies, etc.

  • Manage social media (Facebook, Newsletters, etc.)

  • Marketing & promotion support

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704.782.4000 | 3003 Dale Earnhardt Boulevard, Suite 2, Kannapolis, NC 28083