Full-time Assistant Manager wanted for new, fast-growing coffee and ice cream shop, located next to Concord Mills Mall.
The Assistant Manager contributes to The Percantile and Creamery’s success by working closely and assisting the General Manager/owner in executing restaurant operations and creating an amazing coffee and treat experience in the Charlotte metro area.
The Assistant Manager oversees the coffee bar and ice cream shop, delegates tasks to the baristas, maintains quality products, models excellent customer service, and maintains and promotes a clean and beautiful workspace.
Essential Job Functions:
- Deliver consistent customer service excellence.
- Anticipate customer and store needs by constantly evaluating environment/customers for cues.
- Operate coffee machinery and ensure cleanliness.
- Assist team in serving drinks and treats to seated customers.
- Maintain a clean coffee bar and eating area to ensure health code standards are met.
- Oversee cashier transactions for coffee bar purchases.
- Responsible for day-to-day personnel issues, as well as creating a great work atmosphere.
- Hire, train, lead, and coach baristas.
- Manage and create barista work schedule.
- Run monthly team meetings.
- Assist in updating, delivering, and executing employee training materials.
- Handle coffee-related vendor matters.
- Inventory management.
- Develop and execute menu changes through increased product and industry knowledge.
- Assist with marketing initiatives.
Required Experience and Skills:
- 2 plus years’ experience as a barista and/or coffee bar, preferred.
- Previous restaurant or coffee shop management experience.
- A deep knowledge of coffee brands and equipment.
- Experience in training other baristas.
- Proven excellent communication and customer service skills.
- Ability to deliver a great customer experience and leadership in busy times, address customer complaints to convert them to loyal customers, and motivate and inspire team members to do their best work.
- Bachelor’s degree preferred.
- Entrepreneurial spirit.
- Open to future growth opportunities.
- Available to work days, evenings and weekends.
The Percantile and Creamery is a premier coffee, ice cream, and brownie bar and community gathering place in the Charlotte metro area. Our beautiful 1920’s Mercantile setting transports our customers back in time. We are built on incredible customer service and quality of our offerings, and people are blown away by our treats.