Job description

About the job

As an iFLY Indoor Skydiving Instructor you would be responsible for, but not limited to:

Day-to-Day Responsibilities:

• Safety – Promote customer safety throughout their time in the wind tunnel and facility
• Service – Provide an amazing experience for your customers
• Sales – Sell return visits and other exciting flight opportunities per company guideline

• Meet and greet customers with world-class customer service
• Provide customers with engaging and interactive pre-flight training
• Assist with gearing and de-gearing customers
• Coach and encourage novice and advanced flyers of all ages
• Manage the operation and functions of the vertical wind tunnel
• Capture photos and videos of customers in-flight
• Maintain the facility’s cleanliness
• Support your teammates with miscellaneous tasks when needed
• As needed, perform Customer Service Advisor (CSA) responsibilities such as, check-in guests, confirming flyer reservations, answering incoming sales calls, stock merchandise, and process refunds.
• As needed, participation in marketing-related photography, video, and social content capture for promotional usage.
• This job could require travel up to 10%

iFLY Charlotte Flight Instructor Physical Requirements:

• Physically hold and support in the wind tunnel people that weigh up to 300 lbs
• Maintain and support a flyer’s weight by physically gripping flyer’s torso and/or legs to move flyer in three-dimensional space and to rotate about central axis
• Endurance to physically withstand wind speeds up to <160mph for extended periods of time
• Withstand impacts caused from flyers descending rapidly, flyers contacting walls, flyers contacting other flyers, and flyers impacting your torso and limbs
• Safely control a flyer’s movement and position in the wind tunnel while also flying with the student
• Perform all of the above for up to 13 people, 30 minutes at a time, up to 5 times a day, up to 5 days a week
• Travel up and down stairs and ladders several times per day
• Spend multiple hours in confined maintenance spaces

What We Are Looking For:

• Must be 18 years of age or older
• Weekend availability is required and expected
• Exceptional selling skills
• Exceptional customer service skills
• Enjoy and interested in helping others learn to fly
• Integrity, punctuality, and professional appearance
• Ability to work well within a team maintaining positive relationships
• Capable of carrying out a given task with all necessary details and producing quality work

Additional opportunities are limited but can be discussed upon contact at DCampbell@iFLYWorld.com

Industry

• Spectator Sports

Employment Type

Full-time